It’s a question we get fairly often and the root of the problem is in part a result of how the domain name registration process works. Each domain name that is registered is required by ICANN, the governing authority for international domain registrations, to have a public record of contact information often referred to as a WHOIS record. When you register a domain with Domains of One’s Own your contact information is submitted as domain contact for the account.
Unfortunately malicious companies often search these public records for contact information and will often use it as an opportunity to market paid services or in even worse cases to attempt to trick the user into thinking their domain should be renewed with them.
Legitimate emails regarding your domain registration with Domains of One’s Own will always come from a ReclaimHosting.com email address. Even emails from our registrar directly utilize our email system to ensure that you can verify if an email is legitimate. If you are ever in doubt about this, please forward the email in a support ticket and we’ll be happy to confirm or deny the legitimacy of a particular email in our system.
At the time of signup we offer an addon for domain registrations called ID Protect and if you chose not to select it but would like to later you can always add it as an option by going to the Domains of One’s Own Client Area and navigating to Domains > Manage Domain > Addons to add ID Protect. Within 24 hours your WHOIS record will be masked for privacy. You can read more about ID Protect and the benefits of it here.