I can’t remember my password.
The hardest part about this is understanding which password you’re forgetting/needing to reset. Domains of One’s Own has simplified this process as much as possible by allowing you to access your Client Area and cPanel with one username and password. This way for general logging in purposes, you only really need to remember one set of credentials.
The Client Area and cPanel can be accessed using the UTA SSO login credentials. The Client Area login screen can be found here.
When transferring large files using FTP, you’ll be required to access your cPanel username/password separately. If you don’t know these credentials offhand, you can easily access them through your client area. Click on FTP Information on the navigation bar to view the connection Details of your domain. The username and host details are displayed. If not already set, you can set the ftp password here using the text box and “Save” it. This will be different from your uta.cloud login credentials (cPanel username & password).
…if you have any questions about this, or something doesn’t quite seem to be clicking, feel free to reach out to our support team and we’ll manually send you a reset password link.